Useful information
Questions, answered.
Practical information for planning a responsible and comfortable activity day.
Before you travel
Planning essentials.
If your question relates to a specific date or group, contact the team for a direct answer.
Ask a questionHow do I confirm an activity?
Submit a booking request with your preferred date, activity and group size. The team reviews availability and operating conditions before confirming the booking and requesting payment.
Is safety equipment included?
Required activity safety equipment is included unless a package explicitly states otherwise. Equipment must remain correctly fitted and fastened whenever instructed by the operator.
Can children participate?
Minimum ages vary by activity and conditions. Share the ages of all children during booking so the team can recommend a suitable experience.
What happens if weather or water conditions are unsuitable?
The activity may be delayed, changed or cancelled when conditions are not considered suitable. The team will discuss rescheduling or the applicable refund arrangement for confirmed paid bookings.
What should I wear?
Choose comfortable quick-drying clothing and secure footwear. Bring sunscreen, drinking water, a small towel and a change of clothes. Avoid carrying loose valuables on the water.
When is payment required?
No payment is taken with the initial booking request. Payment becomes available only after the team confirms availability, timing and the final amount.
Do you arrange private or corporate groups?
Yes. Private family, institutional and corporate programmes can be planned according to group size, age profile, available time and preferred activity mix.
Can I arrive without a booking?
Walk-in availability cannot be guaranteed. Booking ahead is recommended, particularly for groups, weekends and holiday periods.