Himalayan Adventure is a sole-proprietorship water tourism business based in Bilaspur, Himachal Pradesh. This policy explains how we handle personal information submitted through himalayansport.com and during delivery of our services.
Information we collect
We may collect your name, email address, telephone number, booking reference, selected experience, travel date, departure time, seat numbers, group composition, messages, payment status, gateway transaction references and check-in records. We do not store complete card, bank-account or UPI credentials.
How we use information
We use information to check availability, reserve seats, communicate booking status, collect and reconcile payments, issue and verify QR tickets, deliver the booked experience, provide support, prevent fraud, maintain accounting records and comply with applicable law.
Payments
Online payments are processed by Razorpay. Razorpay receives payment information under its own terms and privacy practices. Our website retains only the references and status required to reconcile and support the transaction.
Sharing
We do not sell personal information. We may share the minimum necessary information with payment processors, hosting and email providers, authorised operating staff, professional advisers, government authorities or law-enforcement agencies where required to provide the service or comply with law.
Cookies and technical data
The website uses essential session and security cookies required for forms, authentication and bookings. Server logs may record IP address, browser information, requested pages and timestamps for security and troubleshooting.
Retention and security
Booking, payment and attendance records are retained for as long as reasonably necessary for service delivery, accounting, disputes and legal obligations. We use restricted staff access, password protection, HTTPS in production and server-side payment verification. No internet service can be guaranteed completely secure.
Your choices
You may request access to or correction of your information, or request deletion where retention is not legally or operationally required. Contact hello@himalayansport.com and provide enough information for us to identify the relevant record.
Children
Bookings involving minors must be made or supervised by a parent or legal guardian. Participant age information may be used to determine suitability and safety requirements.
Updates and contact
We may update this policy when our services or legal obligations change. Questions may be sent to hello@himalayansport.com or addressed to Himalayan Adventure, REPLACE_WITH_COMPLETE_BUSINESS_OR_BOARDING_ADDRESS.