These terms apply to use of himalayansport.com and services supplied by Himalayan Adventure, a sole proprietorship based in Bilaspur, Himachal Pradesh. By submitting a booking or making payment, the customer accepts these terms and the published Cancellation & Refund Policy.
1. Booking and confirmation
A submitted request reserves the selected seats subject to operational review. A booking is confirmed when Himalayan Adventure confirms the date, departure, participants and final price. Customers must keep their private booking link and QR ticket secure.
2. Pricing and payment
Prices are displayed in Indian Rupees and may be per person, per ride or charter as stated. Cruise charter pricing may vary with the confirmed arrangement. Online payment is considered complete only after Razorpay confirms captured funds. Cash or another manual payment is complete only when recorded by authorised staff and reflected as paid on the booking.
3. Customer responsibilities
Customers must provide accurate contact and participant information, arrive by the instructed reporting time, carry valid identification when requested, and disclose medical, mobility, age or other concerns that may affect safe participation. A parent or guardian is responsible for minors.
4. Safety and operator authority
Participants must follow safety briefings, wear supplied safety equipment and comply with authorised staff instructions. The operator may refuse, delay, modify or stop participation where behaviour, health, weather, water, equipment or local conditions create a safety concern.
5. Schedule and availability
All rides are subject to weather, water levels, government directions, route restrictions, equipment availability and operational safety. Published durations and routes are approximate and may change without compromising the essential nature of the booked service.
6. QR tickets and admission
A paid booking receives a unique QR ticket valid for the confirmed guests and seats. It may be checked in once. Altered, duplicated, cancelled, refunded or already-used tickets are invalid. Customers should quote the booking reference when requesting support.
7. Cancellations and refunds
Cancellations, rescheduling, late arrival, non-attendance and operator cancellations are governed by our Cancellation & Refund Policy, which forms part of these terms.
8. Personal belongings
Customers are responsible for phones, cameras, jewellery, cash and other belongings unless Himalayan Adventure expressly accepts an item for secure storage.
9. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, Himalayan Adventure is not responsible for loss arising from undisclosed medical conditions, failure to follow instructions, customer misconduct, or events beyond reasonable operational control.
10. Governing law and contact
These terms are governed by the laws of India. Courts with jurisdiction in Bilaspur, Himachal Pradesh will have jurisdiction, subject to applicable consumer law. Questions may be sent to hello@himalayansport.com.